Placing An Order
By Phone
Call 1-855-317-4867 between 9:00AM – 3:00PM EST Mon-Thu. We will be happy to assist you.
By Mail
When ordering by mail, please be sure to include the following information:
- Complete item description, including product number, description, size, price etc.
- Credit card number or money order (payable to CASWELL CANADA) for the full amount including shipping/handling plus applicable taxes.
- Your address, complete with postal code and phone number. No PO Boxes on orders other than Caswell Plating Manual orders.
International Customers
We do not ship orders internationally.
Payment
Items ordered must be paid for in full before items will be shipped. We accept Mastercard and Visa credit cards, PayPal and Money Orders (payable to CASWELL CANADA). Items purchased by cheque will be held for 2-4 weeks, to allow the cheque to clear.
Pricing & Specifications
All prices are in Canadian Dollars, and do not include freight and handling charges, provincial or federal taxes, import duties, brokerage fees or any other fees imposed by a third party for handling of the shipment. Due to changing economic conditions, prices, colors & specifications are subject to change without notice. We reserve the right to ship an alternative product of equal or greater value, depending on inventory levels. Whenever possible, we will attempt to contact the buyer before shipping if an item has changed. Sorry no COD’s.
Hazardous Goods
Some of our products are classified as hazardous goods by the US DOT, Transport Canada & IATA. These products will incur an additional charge when shipped by ground, and cannot be shipped by air or internationally. No guaranteed time of delivery is available on Hazardous Goods Shipments. These products are noted in our catalog by the DOT diamond hazard label. DO NOT re-ship, return or or re-sell these items without using the proper packaging & labeling. Consult 49 CFR for DOT regulations. SERIOUS FINES OR IMPRISONMENT MAY RESULT FROM IMPROPER SHIPPING OF HAZARDOUS GOODS.
Exclusive Warranty & Limitation Of Remedies & Damages
Products distributed from Caswell Canada are warranted to be free of defects in material and workmanship at time of shipment to the extent of the manufacturer’s express warranties to Caswell Canada or for 30 days, whichever is greater. Caswell Canada’s liability and Buyer’s remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at Caswell Canada’s option return any alleged defective product to Caswell Canada at Buyer’s expense. This warranty extends to original Buyer only. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CASWELL CANADA SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM CASWELL CANADA.
Shipping Policy
Most products are shipped from stock PREPAID from Palmerston, Ontario. All other products are shipped PREPAID from the manufacturer. Delays may occur when an item is shipped from the manufacturer and is backordered. We will advise when this occurs. We ship Canada post throughout Canda. Next Day & Two Day Service is available by UPS or Purloator on orders placed before 11:00PM EST. Caswell Canada makes no delivery time guarantees. Paying for air shipping simply means that an order will be shipped by air, not that it will arrive on a certain day. Pickup times and backlogs necessitate this clause. Caswell Canada assumes no liability for a carriers inability to pick up an express order because of bad weather or any other condition. When shipping by mail, we will insure the package for the replacement value, but we will NOT be able to replace the package until the insurance settlement is processed (1-4 months).
Damaged Shipments
Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Our responsibility for damage ceases when the carrier accepts the shipment, please contact the carrier to make damage claims.
Technical Support
We offer free technical support for all our products. Should you have difficulty obtaining the desired results, you may contact us for help. An EMAIL to caswellcanada@icloud.com is always the best way to obtain a fast answer to a question.
Returning Goods
Returns may be subject to a 15% restocking fee. Before returning products, you should attempt to remedy any problems by calling us to receive technical advice. Our plating kits use basic electrochemical reactions that have been used as the basis for electroplating for hundreds of years. Products may be returned on the following conditions:
- Products must have been purchased within 30 days.
- Products must be in new and unused condition and will be subject to inspection for damage or misuse prior to the issuance of a refund. Items that have been used or damaged will be returned to buyer at buyer’s expense.
- The online or hard copy manual may not be returned. Refunds for kits will be for $32 less than the price of the kit to cover the cost of the manual.
- Video products may not be returned.
Shipments must be made by a carrier that uses tracking numbers and must be prepaid. Care must be taken to ship all Hazardous Goods with the correct labeling & packaging.
- A copy of the original invoice must be included, clearly indicating any or all items being returned.
- Products may not be returned without approval. Please call for an authorization and clearly write this authorization on the front of the package. Shipments without this authorization will be refused.